Meet The Team: Thomas Wesney

At Zyloware, great eyewear is just part of the story — it’s the people behind the scenes who truly make the difference. One of those people is Thomas Wesney, our dedicated and dynamic Customer Support Team Lead, who has been an instrumental part of the Zyloware family for just over a year.

With a career built on customer-focused roles — from retail picture framing to corporate-level service and retention — Thomas brings a wealth of experience and empathy to his work. His deep understanding of customer care, paired with a calm, collaborative energy, has helped him shape an exceptional support team that’s as dependable as it is driven.

“I love the daily interaction with people,” Thomas says. “Those that work for Zyloware and our customers. I have various responsibilities that make sure today is never the same as yesterday.” And that variety is what fuels him.

A typical day for Thomas includes coordinating with his team to ensure customer orders and returns are handled with care and speed. He also bridges multiple departments — from Marketing to Supply Chain to Accounting — to ensure operations run smoothly and customers get the support they deserve. Whether it’s solving a logistics hiccup or jumping into a multi-team project, Thomas does it with a smile and a steady hand.

His leadership style is built on trust, teamwork, and a good sense of humor. As he says, “The ability to laugh at yourself” is essential — and it’s that down-to-earth attitude that makes him so approachable and effective. He’s the kind of leader who lifts others up while getting things done.

When he’s not managing customer happiness, Thomas is diving into a good book, cheering on his favorite teams, or planning to hit the road on a motorcycle (once he’s saved up enough pennies!). A lover of words, he’s inspired by the quote, “I cannot live without books.” – Thomas Jefferson, and a believer that “The difference between stupidity and genius is that genius has its limits.” – Albert Einstein.

Thomas Wesley is more than a team lead — he’s a team builder, a problem solver, and a positive force within the Zyloware community. We’re lucky to have him, and if you’ve had the pleasure of working with him, you already know: Zyloware customer care is in good hands.